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Privacy Policy

Privacy Policy

Transfers DownUnder is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of personal information:

  • Name, contact number, and email address
  • Pickup and drop-off locations
  • Travel dates and times
  • Payment information (processed securely via third-party providers)
  • Special requests (e.g. child seats, accessibility needs)
  • Browsing activity on our website (via cookies and analytics tools)

2. How We Use Your Information

We use your personal information to:

  • Confirm and manage your bookings
  • Provide reliable and tailored chauffeur services
  • Communicate booking updates or respond to inquiries
  • Improve our website, services, and customer experience
  • Meet legal or regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your data with:

  • Our chauffeurs for service delivery
  • Payment processors for transaction completion
  • Legal authorities, if required by law

All third parties are obligated to protect your data in accordance with privacy standards.

4. Data Security

We use industry-standard measures to protect your data from unauthorized access, misuse, or loss. This includes:

  • Secure website encryption (SSL)
  • Restricted internal access to customer information
  • Secure payment gateways for transactions

5. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience. These may collect information such as:

  • Browser type and IP address
  • Pages visited and time spent on site

You can choose to disable cookies through your browser settings.

6. Access and Control of Your Data

You may request to:

  • View the personal data we hold about you
  • Correct inaccuracies in your data
  • Request deletion of your data (subject to legal limitations)

Please contact us at booking@transfersdownunder.com.au for any data-related inquiries.

7. Children’s Privacy

We do not knowingly collect information from children under 16. If you believe a child has provided us with personal data, please contact us to remove it.

8. Updates to This Policy

This Privacy Policy may be updated occasionally. Any changes will be posted on this page and will take effect immediately upon posting.

9. Contact Us

If you have questions or concerns about this policy or how we handle your personal information, please reach out to:

Transfers DownUnder
Email: booking@transfersdownunder.com.au
Melbourne, Australia

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